Job Summary

The Guest Relations Executive is responsible for ensuring a positive and memorable guest experience by assisting guests throughout their stay, handling guest requests and feedback, and maintaining high standards of hospitality and customer service.

Key Responsibilities

• Welcome guests and assist with arrivals and departures
• Build and maintain positive relationships with guests
• Handle guest inquiries, requests, and special arrangements promptly
• Ensure guests are satisfied with services and facilities during their stay
• Coordinate with housekeeping, kitchen, maintenance, and other departments to fulfill guest requirements
• Manage guest complaints professionally and ensure timely resolution
• Provide information about the property, facilities, activities, and local attractions
• Monitor guest feedback and report service improvement recommendations
• Assist in organizing guest experiences, celebrations, or special events
• Maintain guest records and preferences for personalized service
• Support front office operations when required

Requirements

• Previous experience in hospitality, guest relations, or customer service is preferred
• Excellent communication and interpersonal skills
• Fluent in spoken and written English
• Professional appearance and positive attitude
• Strong problem-solving and customer handling abilities
• Ability to work flexible shifts, including weekends and holidays

Skills

• Customer service and guest engagement
• Communication and interpersonal skills
• Problem-solving abilities
• Time management
• Attention to detail
• Team coordination
• Conflict resolution

Working Conditions

• Hospitality and guest-facing environment
• Shift-based work schedule
• Interaction with local and international guests

Preferred Qualifications

• Diploma or certification in Hospitality Management or related field
• Prior experience in hotels, resorts, villas, or luxury hospitality operations preferred