Luxury Boutique Hotel | Kandy District, Sri Lanka

About the Opportunity

An exceptional opportunity has arisen for an experienced hospitality professional to join a prestigious luxury boutique hotel in the Kandy District as Front Office Manager.

This role is ideal for a service-driven leader who thrives on creating outstanding guest experiences and leading high-performing teams in an intimate luxury environment.

Position Overview

As Front Office Manager, you will be responsible for overseeing all front-of-house operations, ensuring every guest receives a seamless and personalized experience from arrival to departure. You will play a key role in maintaining the property's reputation for excellence while fostering a culture of professionalism, warmth, and attention to detail.

Key Responsibilities

• Lead and supervise the daily operations of the Front Office department, including Reception, Reservations, Concierge, and Guest Services.
• Deliver and maintain exceptional guest satisfaction standards throughout the guest journey.
• Coordinate VIP guest arrivals, special requests, and personalized guest experiences.
• Address guest concerns promptly and professionally, ensuring effective service recovery.
• Work collaboratively with Housekeeping, Food & Beverage, and Sales teams to optimize room inventory and service delivery.
• Monitor departmental performance, staffing schedules, and operational efficiencies.
• Ensure team members are trained, motivated, and aligned with luxury hospitality standards.
• Promote local attractions, experiences, and hotel services to enhance guest engagement.

Candidate Profile

We are seeking a hospitality professional who possesses:

• At least 4 years of experience in a supervisory or management-level Front Office position within a luxury hotel, boutique property, or upscale resort.
• A proven ability to lead teams and deliver exceptional guest service.
• Strong knowledge of hotel property management systems such as Opera or similar platforms.
• Excellent communication and relationship-building skills.
• Fluency in English; proficiency in Sinhala and/or Tamil will be an added advantage.
• A Degree, Diploma, or professional qualification in Hospitality Management or a related field is preferred.

Why Join This Property?

• Be part of a highly regarded luxury boutique hospitality brand.
• Work in one of Sri Lanka's most culturally rich and scenic destinations.
• Lead a dedicated team committed to delivering memorable guest experiences.
• Enjoy opportunities for professional growth within a quality-driven hospitality environment.

If you are passionate about luxury hospitality and excel at creating exceptional guest experiences, we invite you to apply.